Effective Date: 1 November 2023


Welcome to Kaspi Unique!
We're thrilled to have you here. Before you start exploring our online store, please take a moment to go through our user-friendly Shipping Policy. By using our website, you agree to abide by the terms outlined below. If you have any questions or concerns, please don't hesitate to reach out to our dedicated customer support team.

SHIPPING DURATION

We are dedicated to ensuring your products reach you in a timely manner. On average, it takes about 7 business days for us to dispatch products from our various warehouses. Please note that the shipping duration may vary in certain cases.

PRODUCT UNDER PRODUCTION
If your selected products are still in the production phase, we will notify you and provide regular updates on the progress of your order. Your satisfaction is our priority, and we appreciate your patience during this process.

CUSTOM STITCHING
If you have requested custom stitching for your products, please be aware that this may require additional time for our skilled tailors to craft your order to perfection. We assure you that this extra time is dedicated to ensuring your product meets your unique requirements.

DOMESTIC SHIPMENTS
Our domestic shipments typically reach you within 5-8 working days, ensuring a swift delivery experience for our customers.

INTERNATIONAL SHIPMENTS
For international shipments, we have partnered with reputable carriers such as FedEx and DHL to ensure the safety and reliability of your deliveries.

CUSTOMS CHARGES
It's important to note that Kaspi Unique is not responsible for any customs charges imposed once your goods enter a foreign country. All customs charges, including VAT, import duties, and local taxes, are the sole responsibility of the customer. These charges are determined by the local rules and regulations of each country and will be applied in addition to the product/order price you pay. We recommend checking with your local authorities for details on such charges to ensure a smooth delivery process.

At Kaspi Unique, we value your trust and aim to make your shopping experience as seamless as possible. If you have any questions or require further information regarding our shipping policy, please feel free to reach out to our dedicated customer support team. We are here to assist you in any way we can and provide the best service possible. Thank you for choosing Kaspi Unique, where your unique style is our priority.